No returns label is provided from seller

[shaaz8]

I bought a black pair of shoes. When they came, they was brown. I'm wanting to return them, and the seller won't send me a returns label. What are my options.

[tressygirl]

Have you opened a case for item not as described?  If not do so now,  and this gives the seller 3 days to send you a return tracked label.

If one is not sent just escalate the case on day 4 and eBay will force the refund without you needing to return the shoes.

[plpmr]

Adding to the advice already given -

In the end you might have to contact eBay for further assistance as your seller is registered in China and the goods were located in Switzerland.

[arkwebus]

We had advice some while ago from eBay on potential returns to foreign parts. 

Their advice is that the system is just the same as UK.  

Open a "not as described case".  Seller may claim unable to provide a label.  That is his problem!

After 3 full business days simply escalate the case to eBay for a refund.  

Anything further is between seller and eBay.   @shaaz8