Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay's terms clearly state
- You'll be protected if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered
The buyer opened a claim, we went through the process and ebay refunded them.
I then appealed stating that I used Simple delivery, so Ebay should take responsibility for the refund. It was rejected (the email was in German and from Ebay.de). I then got in contact through chat, who could only put me in touch with relevant team who weren't online. I get a pretty much identical email back again in German, telling me they'd thoroughly investigated and had declined my appeal and not to appeal again.
It seems there's something a miss with Simple delivery and Global shipping. Any idea where I go from here?
In case there are any mods out there who can look into this for me, the case ID is 5366478454.
And by the way, I've only been a business seller a couple of weeks, this item was sent when the account was a personal one and was definitely using Simple delivery.
