06-08-2025 5:41 PM
2 of my listed items have been removed by ebay stating that they are in breach of the counterfeit policy (ebay claims they are fake). These items are genuine and authentic. I purchased them myswlf from an official store, i have provided a picture of the reciept and the packaging also has a QR code which can be scanned to authenticate. I tried to appeal but havent had a reply. What can i do?
06-08-2025 5:45 PM
That is the bots speaking, it is really VERO.
Brand owners can ask ebay to remove their branded items for sale by unauthorised sellers.
06-08-2025 5:47 PM
The items are toy snow globes. Hardly luxury designer. If i remove the brand name from the listing would it help?
06-08-2025 6:36 PM
I suspect that will lots of new items as a private seller, ebay suspect they are fake items.
Do not relist or ebay may suspend your account.
https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710