My buyer has sent me an email saying he would like to cancel an order for a handbag......

[mummyatmiddlefarm]

My buyer has sent me an email saying he would like to cancel an order for a handbag......I have packaged the bag and printed the postage label, however I am happy to cancel........from what I understand he needs to go in to his purchases history and 'click on more actions' then 'cancel this order' first.......am I correct in thinking if I cancel first I get a black mark?

[jckl1957]

Just send this link.

Then you will just need to accept the cancellation.

Cancel an order

I assume they have paid.  If they don't respond/use the link, you can still cancel as one of the reasons for cancelling a paid for sale is 'buyer asked to cancel'.  This will trigger a refund, but no 'black mark' for you.

[papso22]

You can also get a refund for the postage label.