Missing item

[lauwe-3244]

I’ve recently sold an item which was delivered by the currier and left ‘in a safe place’. The customer has gone to find it and is unable too. They have reported this issue which resulted in them NOT receiving a refund. The customer has now said it’s my issue to raise and that they’ve spoken to citizens advice and they will be making a claim to small claims court to try to get their money back. Any idea what I can do? 

[**peaseblossom**]

There's nothing you can do.   eBay go by the tracking.   Wait and see what happens.   If the item was stolen from their safe place I doubt they would win a small claims court.   But I'm guessing it's just a threat and they won't start one.   They should report the theft to their local police.

[jckl1957]

If you used Ebay's Simple Delivery, then they will have refused the buyer's claim if the item shows as delivered.  I am sure you understand the buyer's frustration - they have bought something and not received it and nobody will help them.

I know it is stressful to be threatened with court action but the law regarding safe delivery to a buyer, and a seller's responsibility, varies for businesses and private sellers.  

You may choose to seek legal advice, or hope that the buyer is not serious about a legal claim, or refund the buyer.