Missing item

lauwe-3244 · ‎08-04-2026

I’ve recently sold an item which was delivered by the currier and left ‘in a safe place’. The customer has gone to find it and is unable too. They have reported this issue which resulted in them NOT receiving a refund. The customer has now said it’s my issue to raise and that they’ve spoken to citizens advice and they will be making a claim to small claims court to try to get their money back. Any idea what I can do?

**peaseblossom** · ‎08-04-2026

There's nothing you can do. eBay go by the tracking. Wait and see what happens. If the item was stolen from their safe place I doubt they would win a small claims court. But I'm guessing it's just a threat and they won't start one. They should report the theft to their local police.

jckl1957 · ‎08-04-2026

If you used Ebay's Simple Delivery, then they will have refused the buyer's claim if the item shows as delivered. I am sure you understand the buyer's frustration - they have bought something and not received it and nobody will help them.

I know it is stressful to be threatened with court action but the law regarding safe delivery to a buyer, and a seller's responsibility, varies for businesses and private sellers.

You may choose to seek legal advice, or hope that the buyer is not serious about a legal claim, or refund the buyer.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)