eBay

markandjasp · ‎16-07-2025

Hello everyone.

So a week and a half ago i ordered a portable air condition unit. Initially no tracking details had been provided, and the seller had not indicated it had been posted so i asked to cancel.

The ebay seller said it had been delivered and gave me dhl tracking details. I called dhl customer services and the tracking details did not match the post code. I informed the seller, who then gave me differed details saying he had given me the wrong details.

Again i have now checked the new details, the dhl tracking states delivered, but customer service system states postcode does not match tracking details, i also note that the weight shown does not match item and no signature.

I have messaged seller and put in a claim, not sure what else i can do, have i lost my money?

Thanks

tressygirl · ‎16-07-2025

You put in a claim with whom?

You need to open a case for item not received, and if incorrect tracking is added, then it will not close in the seller's favour.

If by chance it does favour the seller, all sorts of weird and not wonderful things are a happening, then contact eBay Customer Services if you can show the item was not delivered to the name , address , postcode on your delivery details for that item.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@markandjasp