Lost Parcel

[sal-71312]

Hello,

I have sold an item last month and I sent it through royal mail. The seller requested for the refund because he didn’t receive his parcel. I requested buyer to wait few more weeks the parcel might be delayed because of weather conditions but he didn’t receive it even after two weeks. I gave him the full return. I have royal mail receipt please tell me how I can claim for a lost royal mail parcel.

[tobiasd4]

Gomto www.royalmail.com. 

All info on there.

[**peaseblossom**]

If you bought postage via ebay you can claim here:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....

If you bought from Royal Mail you claim direct from them via their website.

[arkwebus]

For future reference eBay sets a "latest date for delivery" on the listing.  When that date is past the buyer should open a case for refund.  It is not a good idea to suggest "wait a few weeks [!!] longer".  EBay will simply refund and will give you a defect if you do not deal with it.  Unless you have tracking that shows delivery you must refund.

As long as you used a suitable service for the item value you will get a refund from RM.  

@sal-71312 

[sal-71312]

Hey I tried this link but it says your tracking information is incorrect
but Im using the right tracking number for royal mail and I have my receipt
as well.