Listing put on hold because of review links put on listing missinterpreted as selling outside eBay

[howard6324]

I added web addresses for 2 reviews of an audiocable I am selling to help buyerseBay's AI system missinterpreted as an attempt to sell outside of eBay.

As there is no eBay contact info that I can find to appeal this decision I have been forced to remove the links.

Has anyone else had this problem and who can be contacted when there automated system gets it wrong?

Cheers

Howard

[tobiasd4]

Others have reported that adding links have caused issues with AI thinking you are doing off ebay deal.

Remove the link & all is OK.

[howard6324]

Hello Tobiasd4

I solved the problem by deleting the links as you describe but the issue
arises because eBay's AI can't distinguish between links related to sales
outside of eBay and links to product review sites that provide more
information for buyers. In my view this needs fixing.

Secondly eBay don't provide a user friendly way of resolving problems like
this. Is a customer care email address too much to ask for? Personally I
think it's the least buyers and sellers should expect.

[tobiasd4]

With the more use of AI, it is only going to get worse.

[*vyolla*]

eBay don't allow third party links to be added to listing descriptions, they're an obvious security risk. 

[howard6324]

It might be obvious to eBay but it wasn't to me. Fine now I know but, let's
be clear, that doesn't make it an attempt to do a deal outside of eBay!

And then there's my other point - how do you get in touch with eBay to try
to resolve a problem?

[*vyolla* · Accepted solution]

eBay have this policy in order to keep eBayers safe.

If you think about it, anyone can spoof an url and add it to their listing description. It could contain malware, or direct anyone clicking on it to a link to try and obtain personal or financial information. 

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid