Thank you for your reply I am new eBay seller and this is my first order. I got prepaid evri label that is showing only weight 10 kg . But no dimensions. I have no idea how to change the courier and arrange pick from my place. Any help will be much appreciated. Thanks
If you did not use Simple Delivery then you need to enter your new tracking details manually:
Use a laptop / PC for this. Chrome works well too.
Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin
For the unused Simple Delivery label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.
