Item was sold at wrong price? But cannot contact eBAY

[kenny337zep]

An item priced at £14.99 has been sold for £13.93.

I do not recall this happening before, the "buyer protection" being deducted from my price.  

Should I actua;lly despatch?  I do not know.

I cannot contact eBAY - no link works!

Any advice appreciated

[papso22]

Can you post a screenshot of where you are seeing this?  Your sold items list shows £14.99.

Yes you should dispatch.

[red_magpie]

The book that sold for £14.99 included eBay's buyer protection fee of £1.06.

What complicates it is that for an auction sale the BPF is added at the end, to the final selling price.

However, when an offer is made eBay takes the BPF from the sum offered - so the seller doesn't receive the full amount of the offer. Quite often neither the buyer nor seller realise this.

[john1297576]

I would say that confusing as it is, if a seller receives an offer it does break it down and says exactly what seller will receive.

It does not help that this is not consistent, as recently on my phone had an offer of say £5, but when I looked on Ipad it was broken down as something like £4.62. being the amount I would receive.

I find that many offers are taking buyer protection into account, so seller really pays fee. I would prefer the old system before the Con of “Free to sell” was introduced.