Item sold over 2mths ago

[cuddellie]

Hi I sold a Hallmarked 9ct gold bracelet on the 11th Feb  buyer received it on the 13th Feb.

she sent me a message yesterday  17th April  saying it was fake what do I do

[plum993]

Maybe message them back very politely saying your suprised to hear from them as the bracelet was sold as 9ct gold,and you have confirmation of this,so they must of mistaken you for a different seller.

The buyer is out of time to make any claim via ebay,and sounds like they maybe trying it on.

Be aware the buyer could try to recover the money by other means,but wait and see.

[red_magpie]

It's possible that your buyer may still file a PayPal dispute, or issue a credit or debit card chargeback.

To prepare for this possibility, get your evidence together now. Save an electronic or printed copy of the original listing (I don't think eBay will have deleted it yet). Hopefully the pics show the hallmark clearly?

If you still have it, keep your postal receipt with tracking proof of delivery.

Where did you get the bracelet from? If you have the original receipt, keep that too.