Item should have arrived by 16th april

Order item on 6th April for item to arrive by 16th still not arrived so I asked ebay to help as no response from seller ebay now said that sellers tracking shows its kn its way and they will leave it until may 6th not happy at all with ebay guarantee 

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Item should have arrived by 16th april

tobiasd4
Experienced Mentor

Open item not received case now, escalate on day 4.

Unless tracking shows delivered, you will get refund.

If item turns up late, you can repay seller.

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Item should have arrived by 16th april

red_magpie
Experienced Mentor

they will leave it until may 6th

 

That's odd, and very unusual. Sellers often report that eBay has enforced refunds for overdue items  within minutes of a case being escalated - but won't support them if the buyer then keeps both the refund and the item when it arrives. (As an afterthought, is this coming from abroad under eBay's global shipping? If so, eBay will have to refund you themselves if it isn't delivered, which may be why they're giving it extra time!)

 

In any case, when it does arrive it will by well after the latest estimated delivery date stated in the listing. You will be entitled to ask eBay to change the case to "item not as described" and return it under eBay's money back guarantee. The seller will have to pay the return postage.

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