Item purchased arrived broken

[airz123]

I purchased a picture but the glass was smashed on arrival - I’ve tried contacting the seller to find out if Parcel Force has  insurance that I can claim against.

[tobiasd4]

You open item as described case, seller provides returns label, you post back for full refund.

Escalate on day 4 if no label or refund. 

Up to seller to sort with parcelforce, not your concern.

As you can't return broken glass in the post, you may have to contact eBay CS. 

But you have to open ebay case 1st.

[airz123]

Thank you

The seller seemed a ‘good guy’ & very helpful but seems to have gone to
ground on this matter…. So I’ll raise it with eBay CS.

[tobiasd4]

You don't need to contact CS yet,

Click "ebay help" top right of page and open not as described case.

It is all automated. 

If seller does not sort, only then contact CS after 4 days.

[john1297576]

I thought that damaged in transit was what buyer protection paid to ebay was for and they refund. 

If not what does buyer pay ebay for?

[airz123]

Thanx….. I’ve asked the seller to claim from Parcel Force well over a week
ago but has not responded to me.