Item not received

[alsm_741145]

I ordered a item nearly a month ago and yesturday it said that it had been delivered but it has not. So Iopened a case a couple of days ago and now ebay has put it on hold . What is this supposed to mean ? How much longer do I have to wait to find out what is going on ??

[tressygirl]

If you are on time, that is, within 30 days of the item's last estimated date for delivery,  opening a case for item not received gives the seller 3 days to refund you, or  if they enter a tracking number showing delivery, this will close the case in their favour, and they will not have to refund you.

If the 3 days lapse with no tracking number entered,  and no refund,  you must escalate the case and eBay step in and force the refund.  It's timed to the second from opening the case, exactly 3 x 24 hour periods need to pass.

@alsm_741145 

[john1297576]

What said it had been delivered. If ebay can see tracking showing delivered, then case will close. 

Once opened then if no proof of delivery, seller has 3 days to respond, if not you escalate.

Are you sure you opened a case within the 30 days allowed.