Item not received

Hi can anyone help me please?. I recently purchased an item and was expected to arrive by 21/4/26. The item when sent was untracked with no tracking number but after reporting it last week I've got up today to it saying it was delivered last week and has a tracking number. However when I have tracked it it isn't even my postcode. Trying to get help from eBay is a nightmare. Can anyone help me please 

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Re: Item not received

“Reporting it last week”

 

Do you mean you opened a not received case, as that is how you deal with not received items. If so your case would close if tracking now shows as delivered. 

Getting ebay to look into this will be difficult, so I suggest contacting your payment provider and explain item not received and tracking provided is false. They are much more likely to investigate properly.

If case is still open, as the tracking would need to satisfy ebay, and you really do not give enough information,  then escalate the not received case for ebay to sort out.

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