Item not received _ how does it work.

[sandford840666]

I order something that was reasonably expensive well to me it is,  over one hundred pounds.  Evri have lost it, well it got to our local depot then disappeared. Won't discuss any further, chat bot says case dealt with,  won't reply to emails at all. Seller just says contact ebay.  Non delivery reported to ebay but you can't speak to any one or do anything. Just says case on hold for a week or so.  When the time is up what happens next?  More waiting? I'm assuming I'll get a refund somehow but who from? Or should I be chasing PayPal maybe?  Expected Delivery date was 9th Oct and I'm still trying to get an answer.  

[tressygirl]

The item has to be delivered with tracking showing delivery,  to the name and address you have put on the delivery order.  
 

If tracking cannot prove delivery to that address, then proceed this way one day after the item's last estimated date for delivery.

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@sandford840666