no protection for sellers when buyer claims refund through payment institute

we sold an engine to customer 

 

customer states wrong item sent   correct item sent 

 

ebay says send return label 

 

engine comes back not fixed to the pallet smashed up 

 

payments on hold for upto 8 weeks 

 

ebay states nothing we can do 

as its in the hand of the payment institute (bank)

 

why do we have no protection from these scammers 

my£1400 engine is wrecked and  i have paid his postage and the return postage of £186

although he missued the return policy 

 

anyone else had or having this issue 

with no available funds we will have to close the doors 

11 years and one wrong un shuts it all down 

 

something wrong with how the buyer can choose the wrong return reason and seller gets no help 

 

shameful ebay

 

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no protection for sellers when buyer claims refund through payment institute

papso22
Experienced Mentor

To be honest most disputes through funding sources do not result in the seller getting anything back.

 

It is totally shameful how vulnerable sellers are for these claims.

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