Item not arrived

[jonteaguee]

Had an item not arrived no contact with seller asked eBay to help they managed to contact seller who said if I close the complaint he will post in the morning I did this and of course he never sent and once the complaint is closed eBay would not do anything so I basically lost £140….my own fault I know for being so trusting but just a little warning to help anyone else this might happen to ….so much for buyer protection 

[**peaseblossom**]

Buyer protection works if you follow the process but it's hard if someone sets out to scam you. 

 Contact your payment provider and ask about a refund or chargeback.   If you used Paypal or your credit/debit card you should get your money back.   

[jonteaguee]

Hi yes trying with PayPal

[john1297576]

You should easily get a refund through paypal.

I hope you will leave a well deserved negative feedback for the seller who knew that once closed, ebay will not force a refund.