Item not arrived. Seller has removed themselves from ebay

I purchased a iterm from Ebay over a week ago and still not arrived. I went onto my purchase to contact seller regarding this .and for some reason the seller and my purchased as dissappeard. There is nothing in my history regarding this what can I do

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Item not arrived. Seller has removed themselves from ebay

jckl1957
Experienced Mentor

Find the email you received from Ebay when you paid - that is a good starting point if you need to make a claim using the Money Back Guarantee.  You can open a case for 'item not received' one day after the latest estimated delivery date - from that email.

Did you check out as a guest without signing into your account?  That would explain why the item is not showing in your purchase history.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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Item not arrived. Seller has removed themselves from ebay

If as suggested,  you may have purchased as a ' Guest Purchase',   this explains the process you need to follow for a refund.

 

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

@julietye2013 

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