Used my own labels not simple postage how will I get paid

[wardy0198]

I have used my own labels and postage due to simple postage not working properly. I didn’t use the eBay labels so how will I get paid. The items have both been delivered but it still shows as dispatched only?

[tressygirl]

Using a laptop / PC and try Chrome , see if you can manually add tracking this way. 

When it shows delivery your payout should be released,  unless other holds are present,  2 days after that delivery date.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@wardy0198 

[john1297576]

Can’t you cancel the unused label. Do not allow ebay to make money out of unused labels.

[tressygirl]

For the unused labels:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@wardy0198