Item delivered to wrong address area

[delavor15]

I’m the Seller.  Using Simple Delivery, the Post Office scanned the QR code, printed the label and stuck it on the parcel.  The Buyer got in touch telling me his item is shown as delivered but to a different address in a different area.

The buyer is asking me to refund him.  Am I liable?  It wasn’t my error. 
Hopefully, someone can help and advise me. Thanks 

[**peaseblossom**]

If the tracking shows delivery the buyer wouldn't usually win a "not received" case unless they can convince ebay it was left at the wrong address.   It's so hard to contact ebay properly these days that's unlikely so it's up to you.

[papso22]

Tell the buyer to open a case for item not received.  As you used Simple Delivery you have seller protection and ebay will handle it from there.