Issue with pre paid delivery qr code

[wh0lesale]

I have listed an item that's been paid for and sold. The items been shipped using a different tracking number than the pre paid postage the buyer paid for. The item has been delivered but eBay doesn't know this and the funds haven't been released. How can I get my funds released? I have emails with the buyer sharing the new tracking number etc

[**peaseblossom**]

First see if you can add the new tracking to the order by going to the Order Details > Postage > dropdown menu (beside track package) > Add Tracking > + Additional Tracking Number.    If not contact ebay and ask them to do it.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[tressygirl]

You should be able to manually edit and add the new tracking number ,   where the item is marked as dispatched,  but use a laptop / PC with Chrome,  not the app or mobile browser.

If not possible,  contact eBay Customer Services,  they'll do this for you,  and your payout should then be released, 2 days after that delivery date,  that is, if there are not other holds as for a new or returning seller.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@wh0lesale