Issue with not receiving an offer that I know has been sent

[rory6182]

I forwarded a link for 1 of my listing to a customer who in turn made an offer above the minimum offer amount BUT I’ve not received the offer at my end, she has since sent the offer again and still I’ve not received it, any ideas? Thank you 

[papso22]

Is she using the make an offer function on the listing?

[red_magpie]

You don't need to send buyers a link to make an offer.

They just click on "make offer" in the listing.

My guess is that whatever link you sent is not the correct way to do it.

[rory6182]

I sent her a link because she’d originally found my item on FB marketplace so I sent her to my eBay listing 👍
Sent from my iPhone

[papso22]

So having found your listing she needs to make an offer from the listing.

[rory6182]

Yes, there seems to be a problem with my account as I’ve had my sister bid for an item and it won’t let her, I spoke with eBay agent for 2 mins then the phone went dead, now their automated message AI won’t let me talk with an agent 🤦‍♂️ so now I’ve absolutely no idea how to get my account working correctly again.
Any help would be HUGELY appreciated 🙏
Sent from my iPhone

[tressygirl]

Most bizarre, but it could be their device or browser they're using ?

I'm on a laptop using Chrome and your listings are all ' loud and clear'  showing for me, without proceeding to the end of course,  I clicked on a few of your Best Offer options,  and they allowed me to place an amount and  send.

Ensure your buyer is sending that offer though the Best Offer option on the listing, and to switch to a desktop using Chrome, and not use the app or mobile browser, see if that makes it more successful.

@rory6182 

[rory6182]

I’ve had my sister send a couple of offers too and none of which arrived at my end, I’ve obviously not received offers from you either but assuming that’s simply as you’ve not gone as far as to complete the offer.
I’m kind of stuck now as eBay doesn’t appear to have a complaints email address either. Is it possible my accounts been restricted without eBay even notifying me for whatever reason?
Thanks again
Sent from my iPhone