Issue with Combined Orders Showing as "Not Shipped"

I recently had a situation where the same buyer placed two separate orders. To save on shipping, I combined both items into one package and shipped them together.

However, in my Seller Hub one of the orders is still showing as "Not Shipped," even though both items were included in the same parcel and already delivered to the post office.

At the time, I didn’t know that there is an option in the system to combine orders before shipping. Could you please advise me how I can correctly update the shipping status for the second order, so it won’t show as unshipped?

Thank you very much for your assistance!

 

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Re: Issue with Combined Orders Showing as "Not Shipped"

If you generate the original postage label it will mark the item as dispatched.  It will still be unused and the cost will be refunded to the buyer in 30 days.

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