Issue tracking parcel

Hi buyer bought item chosen simple delivery however package was larger so evri postage label not sufficient so I posted by royal mail now evri showing tracking not delivered as I posted by royal mail? 

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Re: Issue tracking parcel

You cannot change that tracking yourself but will need to contact eBay Customer Services to do this for you.  The lines are currently closed but will reopen in just under 2 hours at 8 a.m.

 

If for whatever reason they cannot your payout will be held for 14 days.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

 

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

@teredw_76 

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