Iphone 11 bought in Dec 2023

[kohsamuibird]

I bought a VGC 100% Battery health Iphone 11 on 18th December 2023.

I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was not genuine. I cannot get in touch with the retail page on here I bough from- any suggestion's on how to escalate - as I appreciate its an 11  - but failing battery after 2 years non heavy use is surely not fit for purpose ?

[jckl1957]

It is too late to do anything through Ebay or your payment provider.

I think after two years, you would not have any consumer rights even if you had purchased a brand new phone.

[red_magpie]

surely not fit for purpose ?

Probably not, but this has nothing to do with eBay.  eBay has no further interest after their own 30 day money back guarantee has expired. After that, any responsibility rests with your seller. However, as you have discovered, getting after-sales service from many eBay sellers is difficult or impossible.

I don't knw what your phone is worth currently, but you've had it for two years and the original owner probably had it for at least as long if they replaced the battery with a fake aftermarket product.

My guess is that you will probably have to replace the battery at your own expense, if it's worth it, or bin it if it isn't. To be fair, eBay does warn buyers that they don't guarantee that items will be truthfully described, or even be safe or legal. Would you have bought a phone from a shop that stated this? Buying from unknown sellers oneBay is always risky.