Intimate Purchase-Returned but Never Refunded

[nifar9058]

Hello everyone, 

I'm reaching out to you because the seller has been ghosting me and I can't see any options eBay provides so I can get my money back. 

I purchased an intimate item, I asked the seller if I could return it (I noticed later that upon my request the return window was already closed) the seller encouraged me to return it and I did. this was back in mid-November. I asked when I would be refunded but every single time there was an excuse that the warehouse is sorting this out along so many other reasons! When I asked last time,  they said send us a signature! for what? this shop had good reviews but they sound extremely dodgy. I told them I won't provide a signature and I was ghosted after! who should I reach to sort this out as I'm pretty sure this shop selling intimate objects, uses people's modesty and vulnerability to do such a thing. Please advise. 

[jckl1957]

If you bought from a business seller, they would have to accept a return.

Did you open a return case through Ebay or did you just message the seller?

If you opened a case and then returned using a tracked method, the seller should have refunded within 48 hours of the tracking showing delivery.

If they don't refund, you have to go back to the case and ask Ebay to step in.  If you don't do anything, after 21 days the case closes.

So, did you follow the proper process?

It looks as if either you did not open a case or you let the case time out and you have lost your money.