International selling item not arrived

[pugman1978-1]

Am not complaining about eBay’s shipping service, I like using it. But why when it’s arrived from myself to eBay’s delivery hud, can a buyer let’s say two weeks later open an item not delivered dispute which removes the money straight from my balance and shows as a case? 

I think unless when the item arrives and is not as described, the sellers work is done once the parcel is in the hands of the EBay shipping people 

[plpmr]

This is the usual advice, pick it up from whatever position your order is at -

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub – you should have actually put the tracking in to the transaction at the time of posting.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.