Payment

[emmakibble12]

Hi, I sold an item on eBay on the 9th of October, the parcel was delayed till the 18th of  Nov when it was finally delivered. In the meantime I had refund the seller because of the delay. But the buyer has now received it and I’m out of pocket. How do I get reimbursed? many thanks 

[jckl1957]

You will have to arrange with the buyer for them to send the payment again.

They can do this via paypal or a bank transfer.

If they don't want the item, you should offer to pay for its return.

There is nothing you can do through Ebay.  They won't reverse the refund and you can't send another invoice,

[tressygirl]

Send the buyer a message apologising for the delay but you are pleased to see that your tracking for the item has shown delivery and can they now kindly repay you.

The repayment cannot be done through eBay,  so you and the buyer have to agree whih suits you best, be it by cheque,  bank transfer, or a PayPal Friends and Family payment.  Or you can send them a PayPal invoice to pay you.

There's nothing to enforce this payment,  but most people are honest and wouldn't want an item for nothing.

  If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale.  

@emmakibble12