Incorrect label printed

Hi gang - I've printed a Royal Mail tracked label to post to a buyer and my parcel is bigger than the 46cm required. How do I print a new label at the correct size, please? The 'help' pages have sent me round in circles without getting anywhere. Thank you! 

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Re: Incorrect label printed

jckl1957
Experienced Mentor

You could take your parcel to the Post Office and pay over the counter to send it as a medium parcel.

Otherwise, you will need to cancel the transaction and relist the item with Evri as the postage option.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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Re: Incorrect label printed

Thank you so much! I got the label refunded and went to the PO as you
suggested 👍🏼
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