I'm unable to get refund to send to buyer ?

[jonfirthphotographer]

A buyer returned an item I accidentally wrongly described.

I keep trying to send refund, but the eBay system just loops round saying 'it's not you it's us please try later' 

I can't seem to get out of a loop with chat bot, or refund 

How do I make it right and give the buyer their money back ?? 

[**peaseblossom**]

Make sure  you're refunding via the return case.   Assuming the problem is not due to being past the timescale for a refund you could contact ebay and see what they say.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[jonfirthphotographer]

Thank You !

It appears the refund was sent but the system didn't show it, a very patient and well mannered guy phoned me and confirmed all was well 

Could not navigate to the 'speak to a human / ask for a call' button, super appreciated peasblossom