I'm done with eBay over this "SIMPLE (?)" delivery.

[sweet-freedom]

Sold an item but forced to use "simple" delivery. I wanted to deliver personally as buyer was local but charged £4+ for label BEFORE any postage was added. I had no access to buyers address so I couldn't even take it to him and forfeit the label charge. I do not have a smart phone nor do I have a printer so I cannot use this feature even if I wanted to. After faffing around for almost SIX HOURS going round in circles I decided to cancel the sale and take the hit. Buyer only got £135 back after paying over £141 and there is no way I can reimburse him because I don't have his address. I WILL NOT be selling on eBay again until this absolute debacle is removed. I'll be selling on Vinted or Facebook Marketplace from now on. Goodbye eBay and GOOD RIDDANCE.

[61stephenuk]

Depending on how you cancelled and the reason chosen the buyer should have received a full refund of the amount you received and the buyer fee+postage from eBay

You could have cancelled the original listing with postage and relisted as a collection item,that way you would have the code to prove collection/self delivery

[sweet-freedom]

That is too much hassle.

I would rather give stuff away for free to charity shops than use eBay now.

I'll be using other selling sites where there are non dictatoral rules applied.