I didn't realise the item was collection only and seller is not answering any messages.

I have tried to contact the seller and explain my mistake but they haven't answered any of the messages.  I have tried emailing them on the address on their site but email just pings back. 

 

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Re: I didn't realise the item was collection only and seller is not answering any messages.

jckl1957
Experienced Mentor

Send a cancellation request:

For buyers – how to request an order cancellation

 

Have you paid?

If the seller refuses to cancel or doesn't respond, then you will have to wait and open an 'item not received' case.

You should be able to do this after 7 days even though it's a collection only item.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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