You need to start a return.
Find the email you got when you bought the item then follow the steps below. The seller can either offer you a partial refund or send a label for you to return what you did receive and get a full refund.
How to open a return request
- Select View order details in your order confirmation email.
- Select Return item.
- Select your reason for the return and select Next.
- You can add a message to the seller and also upload up to 10 photos showing the item's condition.
- Select Confirm return.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
