Right ,my story starts with me buying a Gpu from ebay from a 13 stars seller who looked genuine at first but turn out a scammer who sold a Rtx 5090 stated open but not used but cleary after i bought it i notice it was missing the core and the vrams , right , now I talk with him to return it but he didn't want to accept my return and i asked ebay to step in and after few days ebay decided the case in my favour and told me to wait for couple of days for the money to refund but the refund got declined by a supervisor . My question is, i'm cover by ebay money back guarantee so even if they can't take the money from the seller they'll still pay me ?
Below you got the last message i received from ebay
Hello Adrian,
I’m writing to confirm that your refund has been successfully processed.
Thanks for contacting eBay Customer Service for “MSI GeForce RTX 5090 Gaming Trio“ . I am happy to share the next steps to resolve this for you.
Here are the details I was able to capture from the transaction as of now:
- The item you received is not working and the seller haven't arrange the return yet.
- You need our assistance to get a refund.
I can completely relate how inconvenient this must be. Please be assured that your transaction is protected under the eBay Money Back Guarantee, and I am committed to ensuring this matter is resolved appropriately.
Resolution Details:
I am glad to inform you that I have closed the case in your favour as the seller didn't arrange the return.
As the claim amount is high, it needs an approval from supervisor. I have forwarded the details to them to get this refund processed at earliest in your PayPal account. Normally it is approved within 24 hours, however the maximum time it may take is 72 hours from today.
At eBay, we are committed to keeping your money safe through the eBay Money Back Guarantee. To learn more, you can visit EBAY MONEY BACK GUARANTEE
We really appreciate your patience along the way. Thank you for contacting eBay Customer Service and for being a part of eBay for 6 years. Have a wonderful day.
Kind regards,
eBay Customer Service
ANY THOUGHTS ?
