How long before a refund is given

[blueangel14386]

I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.

How long do I need to wait for the refund please.

[fargvs]

Without an official Returns case you may wait a long time ... 

You have only 30 days from delivery date given on the eBay order confirmation to open an 'Item not as described' case --- Escalate to eBay after 4 complete days for a full refund ---  enter return details here >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[blueangel14386]

'Without an official Returns case you may wait a long time ... 

You have only 30 days from'

I did ask the seller for a return as the stone in the ring was not genuine and he agreed.

As for only having 30 days what happens when it takes longer than that,if that's the case and they don't give you a return in time the money doesn't get refunded.

[papso22]

You only have 30 days from receipt to use the ebay money back guarantee to claim your refund.  Did you open a claim through ebay in that time frame?

If you didn't it's too late now.

[fargvs]

Outside of the 30 day period ? --- talk to your Bank/Card issuer for advice on how to make a claim ASAP.