How does one get through to a real person rather than this idiotic chat assistant?

[garyc6483]

I'm trying to use the £10 off they keep advertising every time I open the page by using the QR code & going through the app. But it does NOT give me the £10 off. Any help would be appreciated.

[rainbowtrax]

Try this link: eBay Customer Service

[tressygirl]

There are various T & C's on any promotion offered,  but if you would like to quantify this with  an eBay Customer Service agent,  this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@garyc6483 

[**peaseblossom**]

Make sure you've checked the T&Cs.    If necessary you can contact ebay about it using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[garyc6483]

I did. It always leads to FAQ which does not cover my query.