How do i get my money back on an item that has become faulty after 3 mon5hs

[michcla_23]

Hi I purchased a mobility scooter end of July and last few weeks it's become faulty, it's gone past return window so I have no way of requesting return for refund. Have contacted seller but haven't had any luck, being ignored fobbed off. Can anyone help me please I need ebay to help me get this sorted or I've lost £450.00

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provider now,  for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@michcla_23