How do I reverse a refund from eBay?

[kittiwake2003]

The item I bought wasn't delivered even though the tracking page said it had been left in a "safe place".  I reported this to the seller and to eBay.  Then eBay very quickly refunded me and closed the case.  The item I bought turned up this evening.  I found it left on the ground by the front step when I went out to put the wheelie bin in the street for tomorrow's collection.  Whoever left it there (I suppose that it had been delivered to another address nearby, in error) didn't knock on the door to let me know.

The seller has been paid.  I can't find any way of letting eBay know that they don't have to refund me, after all.

The refund is on its way to me but not yet, I think, in my account.  How do I send it back to eBay?

Thanks in advance.

[**peaseblossom**]

Nice to hear from such an honest person.   I'm not sure the refund can be reversed but you could contact ebay tomorrow and see what they say.    You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5190

[kittiwake2003]

Bless you, thank you.  The seller and I have been chatting all day about this, and I am very happy to have been able to tell him that the item has turned up.  Thank you for the link to request a callback.  I'll do that tomorrow - too tired to do it now.

[tressygirl]

Refunds and cases are usually automatic and it may be too late / not possible, to stop this refund reaching you.

If it does,  it closes the transaction and nothing can now be done through eBay.

If you do receive your refund, be aware if you paid by card it can take 30 days to appear in your card account,  you can pay the seller either by cheque,  bank transfer or a PayPal Friends and Family payment if you have a PayPal account,  or they can send you a PayPal invoice, where you can pay with a card payment.

  If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale.  

@kittiwake2003 

[john1297576]

I think you are wanting to refund ebay, who I assume refunded, not the seller. If this is the case there is no process to do this, but if you do get any information it would be interesting to know what ebay says.

[kittiwake2003]

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@tressygirl wrote:

you can pay the seller either by cheque,  bank transfer or a PayPal Friends and Family payment if you have a PayPal account,  or they can send you a PayPal invoice, where you can pay with a card payment.

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The seller has been paid, they tell me, ie my payment from my credit card has reached them.  They are not out of pocket.

[kittiwake2003]

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@john1297576 wrote:

I think you are wanting to refund ebay, who I assume refunded, not the seller. If this is the case there is no process to do this, but if you do get any information it would be interesting to know what ebay says.

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Yes, I was trying to refund eBay and, as you say, it seems there is no process to do this.  I was on the phone to eBay for about 10 minutes this morning trying to effect a reversal of the refund.  I feel really B-A-A-A-A-D about this and have suggested to the very nice call-handler that eBay should not close the complaint case so quickly.  They opened it on 17.3.2026 and closed it on 19.3.2026.  If they'd waited until today, I wouldn't have complained, and they wouldn't have had to refund me - as the item turned up unannounced on my front door step sometime yesterday afternoon.  I still don't know where it was mis-delivered to.

Thank God the amount is under £20.

[tressygirl · Accepted solution]

Aah sorry,   I did mis read your post,  and believed the seller needed repaying, my bad.

This looks then,  like a Simple Delivery transaction whereby when an item is declared not received,  eBay refund the buyer and the seller gets to keep the payout.

All you can do as suggested above,  is to contact Customer Services,  see if they want their money back and how.  Doubt a refund can be stopped when initiated.

As said,  it will be interesting to hear their reply,  please do come back with their answer!

Contact them here:

https://www.ebay.co.uk/help/eua?id=5190

@kittiwake2003 

[kittiwake2003]

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@tressygirl wrote:

This looks then,  like a Simple Delivery transaction whereby when an item is declared not received,  eBay refund the buyer and the seller gets to keep the payout.

All you can do as suggested above,  is to contact Customer Services,  see if they want their money back and how.  Doubt a refund can be stopped when initiated.

As said,  it will be interesting to hear their reply,  please do come back with their answer!

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1.  Yes, and the seller gets to keep their good record.  "This case is now closed. You aren't required to reimburse the buyer or eBay and this case won't be counted in your seller performance evaluation"

2.  Done.  See my posts of earlier this morning.