How do I get in touch with someone about my payment?

I sold an item for £560+buyer protection. I paid the postage of £4.26, which should have left me with £555.74, I was only paid £549.86.

 

Anybody have an idea where the £5.88 went or how I can contact eBay to find out?

 

There was no listing fees.

 

TIA

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Re: How do I get in touch with someone about my payment?

Why don’t you look at PAYMENTS, it is like a bank statement and shows ALL your transactions. 

 

Are you sure that it does not relate to the cost of postage on the other item you sold recently.

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Re: How do I get in touch with someone about my payment?

tobiasd4
Experienced Mentor

You had freepost, so YOU buy postage label.

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Re: How do I get in touch with someone about my payment?

I've already taken that into account. The postage was £4.26 which should
have left £555.74 not £549.86
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Re: How do I get in touch with someone about my payment?

Why don’t you look at PAYMENTS, it is like a bank statement and shows ALL your transactions. 

 

Are you sure that it does not relate to the cost of postage on the other item you sold recently.

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Re: How do I get in touch with someone about my payment?

Thanks. Seems they've taken the postage cost from another item which sold 4 days later, that I haven't had the money for yet. 

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