How do I get a refund for prepaid labels that are un used

[dragonfly005]

How do I get a refund for prepaid labels that are unused. I got the size wrong and the post office would not accept them

[plum993]

Using a laptop/Pc:

How to cancel a postage label

Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.

If you printed a label with eBay Delivery Powered by Packlink, you can cancel it within 15 days by visiting Packlink help page on cancelling or modifying a shipment.

Here's how to void a postage label in My eBay or Seller Hub:

1. Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
2. Select Postage Labels on the left-hand side.
3. Select Actions next to the label you'd like to void, and select Void Label.

Using the ebay app;

1. Sign in to the eBay app.
2. Tap Selling, then Sold.
3. Tap the order.
4. Tap the arrow to the right of Leave Feedabck, then tap Manage Shipping.
5. Tap the 3 dots and select the action you wish to complete.