How can i contact ebay CS?

[goldenlolly]

I have a return opened (Item didn't match description) for some fake silver bullion coins I purchased. The seller seems to have accepted the return but no label sent, just an address in the return screen and 2 options "add tracking" or "contact seller". 

I cant add tracking as they havent provided a label (and im not paying for obvious reasons)

"contact seller" doesnt work as i appear to have been blocked by the scam,... sorry seller.

I tried the automated chat and it goes around in circles telling me to contact the seller, when it gets to the option to speak to an agent "have us call you" it states there's a technical problem and please use the online help section.

utterly frustrating wasting time going around in circles.

[tressygirl · Accepted solution]

I've gone through exactly the same experience the return address is just written down as a Chinese address, no label!

Couple of things here.  Check the item's location if it states a UK location,  then don't be fobbed off that it goes back to China,  it doesn't it goes back to the UK location,  send the seller a polite message to send asap the appropriate postage label for the UK,  for the return of their item.  This is important,  because I feel you'll need to contact Customer Services like I had to later.

I  was asked for my PayPal details,  umm no again,  I  sent a polite message this is not in eBay rules, it's not needed, and  asked again for a label they need to pay for.

I waited over 6 days and the option to escalate did not appear.  I had no label, and no refund, and no escalation option !

I'm thinking if a seller sends a Chinese address for some reason it fools the system thinking a label is sent and the option to escalate does not appear.

I contacted CS they viewed the case,  viewed all the messages, and refunded me and closed the case telling me I could keep the item, I kindly informed them the item's new home is my bin.

Disappointingly I received a discretionary refund,  meaning eBay repaid me,  and they told me the seller gets to keep my money too!  The seller after all was selling in their thousands.  

You may well experience the above certainly seems to be heading that way , in which case you may well need Customer Services later.

The easiest and quickest way to contact Customer Services is through this link, for a Call Back .

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m. - 6 p.m.

Weekends lines open between 9 a.m. to 6p.m.

Contact them very first thing in the morning when the lines first open at 8 a.m. as there's more chance of Dublin answering.

@goldenlolly