As has been said, you can leave feedback and use eBay's money back guarantee to get a refund.
Be restrained in what you say in feedback. How is it dishonest to pack an item badly? Incompetent, yes, but dishonest??
Stick to the facts e.g. not propery packed and arrived damaged. Don't make personal accusations. Buyers often get so carried away that the seller can ask eBay to remove their feedback altogether.