Hi, is it possible to redo a wrongly put in tracking number.

Hi is it possible to redo a wrongly put in tracking number

Message 1 of 7
See Most Recent
6 REPLIES 6

Hi, is it possible to redo a wrongly put in tracking number.

Click on View Order Details for the item on your orders page.   Where it says postage on the next page it should say tracking with an edit link below it.  

 

 

Message 2 of 7
See Most Recent

Hi, is it possible to redo a wrongly put in tracking number.

Try a PC / laptop and use Chrome and try from there.

 

If it's not manually possible to do this,  you'll need to contact eBay Customer  Services, and they can change those numbers for you.

 

This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.

 

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

 

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

@paintingsteve123 

Message 3 of 7
See Most Recent

Hi, is it possible to redo a wrongly put in tracking number.

jckl1957
Experienced Mentor

On the right of your sold item in 'orders' there should be two links, one is 'add tracking' and the other is 'edit tracking'.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
Message 4 of 7
See Most Recent

Hi, is it possible to redo a wrongly put in tracking number.

That does not work for me,
As that shows a completely new postage option, I've already sent the item
but put a nought where I should have put a zero. o
Message 5 of 7
See Most Recent

Hi, is it possible to redo a wrongly put in tracking number.

Use the link that tressygirl gave you earlier to contact ebay, and ask them to change it for you.

 

Message 6 of 7
See Most Recent

Hi, is it possible to redo a wrongly put in tracking number.

Thanks for the reply. 👍
Message 7 of 7
See Most Recent