Help needed

I have received a request to return an item. I am trying to send a full return back to them and for them to dispose of the defective item. The error message im getting is shown below.

 

Any ideas?

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Help needed

If using managed payments, you should have authourised ebay to debit your bank account for refunds if there is no money in your managed payments account. This should be ideally the same account that money is sent to.

 

If you have money paid to you on a daily basis, then there will never be money available for this sort of thing, so you have to give ebay a method of payment.

 

I thought that this was automatic with managed payments, as when a refund is required looks bad to the buyer if you cannot refund.

 

https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&st=3&pos=1&que...

 

https://www.ebay.co.uk/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selli...

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