Global shipping have failed to deliver

[lnimo123]

I sent a parcel via ebay global shipping and hasnt arrived in a month - it went to central uk hub and made its way to US then nothing. How can I be accountable for that failure & how do you actually speak to a person at eBay? 

[plpmr]

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub – you should have actually put the tracking in to the transaction at the time of posting.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.