Getting refunded for postage label

[pamar783442]

I printed a Evri e bay label but the Evri shop was not accepting any more parcels, they have had no Evri parcels collected since last Friday and there is now a mountain. All the other nearby Evri dispatch points have the same issue. I had no option but to pay for other postage (I have the proof of postage & tracking for this)

I have now paid twice to send this parcel and want e bay to reinstate the Evri fee for the label I could not use. I have been all through the instructions and tried the auto assistant but am going round in circles trying to find out how to resolve this. Any help gratefully received 

[tressygirl]

If this wasn't a Special Delivery postage,  but you bought the label direct from eBay ( Packlink),  then you can receive a full refund for the unused postage label,  but may have to wait 48 hours for it to appear before you can void it.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@pamar783442