Getting paid without collection code

[jt2012ad]

Hi, just wanted some advice 

I sold a TV on Ebay and the buyer came to look at it, decided to buy it and paid via his phone and I accepted the offer.

He took the TV and in my listing, it says that payment has been made and the payment is pending due to be paid in a day or two.

What is bothering me is that even though it is showing offer accepted and payment made etc...  it is as though the transaction is incomplete as it is now asking for the collection to take place and when this is done for a QR code to be scanned or the confirmation code sent to the buyer to be manually entered.

I do not have these details and as yet, I have not had a reply off him when I have asked for the code.

I just wondered if this means that I won't get the monies unless the collection/QR code is entered,

I would be very grateful for any information.

Many thanks 

[john1297576 · Accepted solution]

If it is still available, use "mark as dispatched" which will keep the system happy. Buyer should have given you the code at time of collection/paying, but code may only be sent out after payment is made, and buyer has no incentive to be helpful now.

[jt2012ad]

Thanks for the information John

[papso22]

The buyer should have had to pay before you gave him your address.  You then arrange collection and explain that you need the code before releasing the item.

I am not sure how you circumvented the checkout bit.

[tommystrezures]

And on collection only you can no longer mark as dispatched.

[jt2012ad]

Hi, he arranged to come and look at the item and then he paid via the app and it is currently pending. He has now given me the confirmation code which I have entered onto the website. 

[jt2012ad]

Thanks for the information.