Getting a returns label issued?

[libby210876]

How do I do this ince I have agred a refund and it appears closed

[tobiasd4]

I assume you are the seller.

When buyer opens case, you issue returns through it and only refund when item returned. 

If you refund 1st, ebay presume you don't want item back and close case,so label not available.

If you want item back, this is now between you and buyer.